Digital Product Refund Policy

Last updated: September 2026

All Products sold through deenpixel.com are digital products. This includes downloadable PDFs, printables, workbooks, Notion templates, WordPress themes, plugins and other digital resources.

No physical item is shipped, and a downloaded or accessed digital Product cannot be physically returned.

Please read the Product description, licence, included files and technical requirements carefully before purchasing.

1. Immediate digital delivery

Digital Products are normally supplied immediately after successful payment through:

A download link
Your Deen Pixel account
An email containing access instructions
A Notion duplication link
A software licence key
Another digital-delivery method described on the Product page

By requesting immediate access during checkout, you agree that delivery may begin before the end of any applicable cancellation period.

Where required, you will also be asked to acknowledge that once downloading or digital access begins, you may lose your right to cancel the order simply because you changed your mind.

This does not affect your rights if a Product is faulty, materially misdescribed or not supplied as agreed.

2. Change-of-mind refunds

Because digital Products cannot be returned after they have been downloaded, accessed, duplicated or activated, we do not normally provide refunds for:

Changing your mind
Accidental purchases
Purchasing the wrong Product
Deciding that you no longer need the Product
Finding a similar Product elsewhere
Not using the Product
Not having sufficient time to use it
Preferring a different design, style or layout after purchase

Please contact support@deenpixel.com before downloading or accessing your purchase if you believe you ordered the wrong Product.

If digital delivery or access has not begun, we will review a cancellation request according to any rights that apply.

3. Problems we will resolve

Please contact us if:

A file is missing, corrupted or cannot be opened.
The supplied download is different from the Product ordered.
You received an incorrect file or access link.
You were charged more than once for the same order.
A material feature listed on the Product page is missing.
The Product is materially different from its description.
A supported theme or plugin contains a reproducible fault.
We do not have the right to supply the Product.

Depending on the circumstances and your applicable rights, we may:

Restore your download access
Supply the correct file
Provide a replacement download
Repair or update a faulty Product
Give appropriate technical assistance
Provide a partial or full price reduction
Issue a refund where repair or replacement is unavailable or does not resolve the qualifying problem within a reasonable time

Duplicate payments will be refunded after we verify the duplicated transaction.

4. WordPress themes and plugins

Before purchasing a WordPress theme or plugin, you must review its published technical requirements and supported integrations.

A refund will not normally be offered where the issue is caused solely by:

An unsupported WordPress, WooCommerce or PHP version
An incompatible hosting environment
A plugin or extension not identified as supported
Third-party custom code
Changes made directly to Product files
Failure to follow the installation documentation
Failure to maintain appropriate website backups
A third-party platform or plugin changing after purchase
The customer expecting a feature that is not listed on the Product page
The customer lacking the technical knowledge required to configure WordPress or WooCommerce

However, if the Product page expressly stated that a particular version, feature or integration was supported and that representation was materially incorrect, we will investigate the matter under Section 3.

We may ask you to provide relevant technical information, error messages or temporary diagnostic access where reasonably necessary. You are not required to disclose passwords through insecure channels.

5. Notion templates

A refund will not normally be provided because:

You do not have or do not wish to create a Notion account.
You expected a feature that was not included in the Product description.
You changed the template after duplicating it.
Notion changed its interface or features after your purchase.
The template does not match a purely personal design preference.

If the supplied duplication link is invalid, the template cannot be duplicated as described, or material advertised content is missing, contact us and we will first attempt to restore access or provide a corrected template.

Deen Pixel is not responsible for general outages, account restrictions or platform changes controlled by Notion.

6. Printables, PDFs and workbooks

A refund will not normally be provided because:

You changed your mind after downloading the files.
You expected a physical product.
Your printer produces different colours.
You selected an incorrect paper size or printer setting.
You do not have suitable software for opening the stated file format.
You expected editable files when the Product was described as a non-editable PDF.
You no longer want or need the Product.

If a file is corrupted, incomplete or materially different from its description, we will provide a corrected file or another appropriate remedy.

7. Product compatibility and purchasing decisions

Before purchasing, you are responsible for reviewing:

The complete Product description
Product images and demonstrations
Included and excluded items
File formats and dimensions
Required software or accounts
WordPress, WooCommerce and PHP requirements
Device and browser requirements
Licence restrictions
Support and update entitlements

Nothing in this section removes any rights relating to inaccurate compatibility information or a materially misleading Product description.

8. How to report a problem

Email support@deenpixel.com and include:

Your order number
The email address used for the purchase
The Product name
A clear description of the problem
Relevant screenshots or error messages, where available
For software Products, relevant WordPress, WooCommerce, PHP and browser versions

Please report technical problems as soon as reasonably possible so we can investigate them effectively.

We aim to acknowledge support and refund requests within 2–3 business days. Complex technical issues may require additional investigation.

This response target is not a guarantee that every issue will be fully resolved within that period.

9. Approved refunds

Where a refund is approved:

It will normally be issued to the original payment method.
We will process it without undue delay.
The time required for the payment to appear depends on your bank or payment provider.
Access to the refunded Product may be withdrawn.
Associated download permissions, support entitlements and commercial licence keys may be cancelled or deactivated.
You must stop using and delete copies of the refunded Product, except to the extent that an applicable open-source licence provides otherwise.

Store credit or a replacement may be offered as an option, but it will not replace a monetary remedy where a monetary remedy is legally required.

10. Payment disputes and chargebacks

Please contact support@deenpixel.com before opening a payment dispute or chargeback so we have an opportunity to investigate and resolve the problem.

Fraudulent chargebacks or knowingly false claims may result in suspension of the associated account, downloads, support access and commercial licence keys.

This section does not prevent you from using a legitimate remedy available through your payment provider or applicable consumer law.

11. Statutory rights

Nothing in this Refund Policy excludes, restricts or replaces any consumer rights that cannot legally be excluded.

Paid digital content should be of satisfactory quality, fit for its stated purpose and match its description. Where a qualifying fault exists, the appropriate remedy may include repair, replacement, a price reduction or a refund, depending on the circumstances.

12. Contact

For questions before purchasing or assistance with an order, contact:

Email: support@deenpixel.com
Website: deenpixel.com